The   following  terms  and   conditions,  and   any   other  terms  and conditions   (including,  for   example,  brochure   terms)  which  are notified  to  you  in  writing   before  departure,  apply   to  all  holidays booked with  Brother and Travelhood as  travelhood.co.id (‘we’, ‘our’ or ‘us’).

Please read   these terms and  conditions  carefully, as  they   set  out your  contract with  us once you  have  paid  your  deposit (or other fee such  as   in  a  last   minute  booking). In the following terms and conditions ‘you’ and  ‘your’ means  all   persons  named  on   the booking, including anyone  who   is  added or  substituted at  a  later date.

Please pay particular attention to Point 7 (Our Responsibility).

 

1. OUR CONTRACT

All bookings are made with travelhood.co.id. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

2. BOOKING AND PAYMENTS

To book a holiday you must first do the BOOK THIS TRIP or CONTACT US to discuss your itinerary or request a quotation. If you are satisfied with the quotation you should complete, sign and return the booking form to us together with the non-refundable deposit (see below). The lead client who makes the booking is taken to have accepted these terms and conditions on behalf of and with the authorization of all the persons named on the booking. Written quotations are valid for a period of 30 days from the date of our quotation, unless otherwise indicated.

The deposit, 30% of your total holiday, is non-refundable and will be treated as part payment of the holiday. The deposit amount will be  shown on  the  quotation page of  your  itinerary  and  should be  paid  by the lead client. In addition to the deposit, full or part payment may sometimes be required before the balance due date (such as for flights).

Once we receive the deposit we will issue a written confirmation of the booking, at which point a binding contract is formed between us. Once we are able to confirm all elements of your holiday booking, a process that may take sometimes, we will send you a confirmation invoice including details of the balance payment.

Unless a last minute booking, the balance payment is due no later than 2 weeks prior to departure or at the time of booking if less than 1 week prior to departure. The balance due date will be included in the confirmation invoice (please note that reminders are not sent). If the balance payment is  not   received by  the   due date we  reserve the  right  to  cancel your  booking as  per  the  terms below.

Clients should pay all bank charges for bank transfers. Failure to do  so  may  lead  to  you  being rebilled

We will always quote the price of your holiday by reference to the base currency in which the booking would be made by us, on the date that the quotation is created. If an adverse currency fluctuation occurs, equal to 2% or more of the overall price during the period between the date of the quotation and the date(s) for payment of the deposit and/or final balance payment for the holiday, we reserve the right to adjust the final balance payment due to reflect such currency fluctuation.

 

3. YOUR DETAILS 

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding trips we also require you to complete and forward a Self-Assessment form. Your booking cannot be confirmed without provision of these details.

 

4. CANCELLATION BY THE TRAVELLER

If,  after   we   have    confirmed  a   booking,  you   wish   to   make alterations to  the  dates or  other details of your  booking we  will try but   cannot  promise to   meet  your   request.  We require the lead person to notify us of required changes in writing.  We reserve the right to charge you 2% of the total holiday booking for changes. If we can make the requested changes you will be provided with a quote detailing any costs incurred by ourselves and any costs imposed by our suppliers

Cancellations must be  notified to  us  in writing  by the  lead  client and  will be  effective the   day  we  receive them. As we incur costs from the time of your booking, the following cancellation charges will be payable. We will not refund to you any deposits, administrative fees or alterations fees. You must take out holiday insurance that covers cancellation of your booking. We cannot guarantee any flight refunds. Cancellation charges apply as a percentage of the total holiday price, as follows:

(i) 60 days or more prior to departure, we will refund the deposit.

(ii) Between 15 and 59 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater.

(iii) 14 days or less prior to departure, we will retain 100% paid by you in connection with the booking.

Note that different cancellation conditions apply to some styles of trips and additional services. Your booking consultant will advise if differences apply. Please note that for certain travel arrangements the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. You will be advised of different cancellation charges at time of booking. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.

 

5. CANCELLATION BY US

It is unlikely we  will have  to  make changes to  your  travel  plans and  we  do  our  utmost to  deliver  the  holiday  we  are  contracted to provide.  However,  as   we   make  arrangements  many    months  in advance we  occasionally  have   to  make changes  and   reserve the right  to  do

Most changes are minor and we will inform you of them if possible. Occasionally, we have to make a major change. A major change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably expect to know as a tour operator, we can reasonably expect to have a major effect on  your  Major changes may include: price increases, change of your city/resort/place of destination, or change of your accommodation to a lower grade. If we make a major change to your holiday we will inform you as soon as possible. You will then have the choice of: (i) accepting the changes, (ii) accepting an offer of an alternative.

We will not accept liability if we are forced by ‘force majeure’ to change or terminate your holiday. ‘Force majeure’ means unusual and unforeseeable circumstances beyond our control, the consequences of which neither us nor our suppliers could avoid. These may include, but  are  not  limited  to,  war, threat of war, riot, civil strife, terrorist   activity    (actual   or  threatened),   industrial dispute, technical  problems  with  transports,  machinery  or equipment, power failure,  natural  or  nuclear  disaster, fire,  flood, drought  or   storm,  other  adverse  weather  conditions  including heavy  rainfall,  hail, snow or

 

6. PRICE 

Once the   price   of  your   holiday   has   been  confirmed on   your confirmation invoice then  subject to  the  correction of  errors, we will   only   increase   the    price and request  a surcharge  in   the following circumstances: increases in our transportation charges (including  the   cost  of  fuel),  dues,  taxes,   airport  charges  or   the exchange rates used to  calculate the  cost of your

Even in  the  above cases, only  if the  amount of  any  increase in our  costs exceeds 2% of  the  total  cost of  your  holiday  will we  levy a  If the  surcharge is greater than 10% you  reserve the right  to  cancel your  holiday  within  14 days  of  our  notifying you  of the  surcharges, after  which we  reserve the  right  to  add  a surcharge over  the  10% of the  total  holiday  price.

7. OUR RESPONSIBILITY

We accept responsibility for ensuring that the holiday arrangements that you book with us are supplied as described in the itinerary provided, and in accordance with these terms and conditions. If you feel  that   your  holiday   arrangements are  not   as described in  your  itinerary,  you  should notify  our  appointed local supplier  or  us  (where  no   local   supplier  is  appointed)  as  soon as possible and  provide us  with  details in writing.

We endeavor to keep the website and any brochures up to date, but cannot guarantee their accuracy and, if there is any inconsistency between the information on our   website  and   the itinerary  details provided to  you,  the  itinerary  details prevail.

We accept responsibility for our suppliers and local representatives, provided that such suppliers and representatives have acted at all times within our authority and in accordance with our instructions. We do not accept responsibility for:  travel  by  air, sea   and   rail  and   the provision of  accommodation,  to  which  the terms of  the   relevant  travel   provider  shall  apply;  or (ii) holidays, activities   or  other  bookings or  arrangements made  directly   with our  suppliers, local  representatives or  any  other third

Under no   circumstances  will  we  accept  responsibility for  any indirect or consequential loss whatsoever arising under or in connection with  our  provision of your

Nor do  we  accept  responsibility for any injury, illness,  death, loss (including loss  of enjoyment and  loss  of business, profits  or employment), damage, expense, cost or  other claims  or  liability of any  description whatsoever which results from:

(i) any  fault  of  you or   any   member  of   your   party,

(ii) any   fault   of   any   third   party unconnected with  us  and  the  provision of  the  services for  which you  have  contracted with  us;

(iii) any  force majeure circumstances (as  described in  Paragraph 5  above) which are  beyond our  or  our suppliers’  reasonable control.

Our total   liability  to  you   in  respect  of  all  other losses  arising under or in connection with  the  Contract, whether in contract, tort (including negligence), breach of statutory duty,  or  otherwise shall not  exceed the  value  of your  booking (including taxes  and  deposit).

Nothing in these terms and conditions shall  limit or  exclude our liability  where  such  exclusion is  not   permitted  under  applicable law.

8. YOUR RESPONSIBILITY

It is your  responsibility to  ensure that  you  and  all persons traveling with   you   have   valid  passports  (with   at   least   6   months  validity beyond the  date of  return and  at  least  two  blank  pages or  more), appropriate visas  and  vaccinations.

Women who  are  28  weeks pregnant or more at  the  time of  travel should have  a doctor’s certificate confirming they  are  fit to  travel.

9. INSURANCE

You must be  fully insured for your  holiday and  must make sure  that all  of  the   activities   which  you will be carrying out are covered under such insurance, protecting against unforeseen circumstances that could otherwise spoil  your  travels. Cover must include medical expenses and repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal expenses and cancellation. If you are undertaking any sports or adventurous activities, including trekking, on your trip you should also make sure that your policy covers these. Any insurance cost / charge is on your expense.

10. GOVERNING LAW

These terms and conditions and any disputes arising from them shall be governed by the Republic of Indonesia law. You and we agree to submit to the exclusive jurisdiction of the courts of Indonesia regarding any such dispute.

11. CHANGES TO TERMS AND CONDITIONS

The  terms and   conditions  which apply  to  your  holiday   are  those which are  featured on  your  booking form  at  the  time  of  booking, and  any  other terms notified to  you  in writing  before departure. We reserve the right to update these terms and conditions  from  time to   time.  Any such updates shall take effect immediately upon posting on our website..