WHO IS BROTHER AND TRAVELHOOD?

 

Brother and Travelhood is a destination management company based in Yogyakarta specializing on day trips and tour programs with our creation. We are more than happy to deliver a brand new, innovative and inspiring travel programs, featuring extraordinary adventure, relaxing hideaway, cultural immersion, and of course easy outings suitable for family, all of which are designed impeccably for our costumer.

 

Our clients are diverse from families, individuals, small groups, corporations, honeymooners, both overseas and domestic. MICE is our long-term target since we are assured that it is one of our strong suit. We aim to have a wonderful affiliation with the suppliers and partners, and we consider them, the front-liners, as our precious assets. Treating our client with care and consideration is our baseline in every single service we offer, thus our client’s satisfaction would always be our top priority. We are committed to relaying a memorable memory to them.

 

Most of our program are private-based arrangement, but we would be thrilled to develop a join in tours too. As our tagline, we are eager to REDISCOVER something new for day trips as we believe that Indonesia bears such an extensive tourism potential which deserves world’s attention. We have been developing some distinctive programs and day trips, from sand boarding in the south of Yogyakarta, exciting Turgo trekking, visiting temples and heritage compounds with an archaeologist, cooking class with legendary Javanese specialty cook, life experience with abdi dalem Keraton, morning yoga at tea plantation to the contemporary art tour in depth. Rediscovery is the main idea and we would never stop to find new possibilities of beautiful journey and to serve differently.

 

WHERE IS BROTHER AND TRAVELHOOD LOCATED?

We are located in Yogyakarta, Indonesia. Being located in the cultural city makes it convenient for us to regularly visit the properties we recommend, to ensure our knowledge is relevant and updated, for the benefit of our clients.

 

WHY BOOK WITH BROTHER AND TRAVELHOOD?

> We create custom trips, each of which matches your travel preference on any budget.

> We provide a wide range of products full of twist and turn that would perpetually excites you, such as off the beaten track adventures, family style tours, honeymoon packages, cultural immersions, gastronomic explorations and so forth.

> We keep a good correspondence with local people who would help us to deliver a unique experience with the authenticity. At the end, the partnership would give many benefits to the locals

> We deliver a competitive price for profound experiences and excellent services.

> We respect local wisdoms and environment sustainability.

 

WHAT EXACTLY IS CUSTOM TRIP?

Custom Trip is a tailor-made service where you use travel designers to put together a unique holiday as per your requirements and requests. Be it treks through the Volcanic Mountain ranges or Cave Tubing, we personalise your holiday experience, exactly how you’d like it.

 

IS BROTHER AND TRAVELHOOD MORE EXPENSIVE THAN BOOKING MY TRIP DIRECTLY WITH THE HOTELS?

When you book with Brother and Travelhood you can be assured that we offer special rate that you may compare with any booking site. We offer good value for money as we receive our commissions from our suppliers directly.

 

WHAT IS YOUR CONCEPT IN ARRANGING CUSTOM TRIP?

We bring the “LLA Concept” to inspire our product:

> Local people and the village

> Living culture and heritage

> Adventurous and challenge

 

WHAT ARE YOUR SERVICES?

We have been creating wide range of tour products:

> Tour program / package in single / multiple destinations

> Day trips (adventure, cultural, village-style, immersion with locals, family fun activities)

> Customized experience for independent travelers

> Outing suitable for schools and corporations

 

HOW DOES BROTHER AND TRAVELHOOD ENSURE THAT THE DESTINATION IT RECOMMENDS ARE SAFE TO TRAVEL TO? WHAT DO WE DO IN THE EVENT OF AN EMERGENCY SITUATION?

In each destination that we send our clients to, we work with trusted ground handlers whose job it is to advise us on the current political situation and any threats that may affect our clients. In addition to this, we have regular updates from the Indonesia Government – should it be domestic trip – and with the local government for overseas trip, and will instruct clients not to travel to certain destination / countries on their advice. Whilst we do everything we can to get reimbursements for our clients in the event of cancellation due to political risks or natural disasters, ultimately our clients need to ensure that they are insured against such events. Please refer to our Booking Conditions.

In the event of an emergency, your first point of contact should be your ground handler for the trip. All our Trip Designers are also contactable on the emergency number, as indicated on your final travel documents.

 

IS MY HOLIDAY FINANCIALLY PROTECTED?

All travel operators in Indonesia have to be independently audited and their accounts reviewed by the Indonesia government. In terms of insurance, we are protected and have insurance.

 

DOES BROTHER AND TRAVELHOOD PROVIDE TRAVEL INSURANCE?

We recommend that you seek the assistance of a qualified insurance broker, according to the type of holiday you are booking.

Indonesia residents may approach the team during their enquiry for a referral to an insurance broker.

 

CAN BROTHER AND TRAVELHOOD ORGANIZE MY VISA TO THE RELEVANT COUNTRIES?

Yes we can organize your travel visas and the cost of this would be included as part of your holiday. Please notify your Trip Designer if you would like this additional service included.

 

CAN BROTHER AND TRAVELHOOD ADVISE ON VACCINATIONS AND HEALTH RELATED ISSUES?

We recommend that you seek a qualified opinion from your doctor, according to the countries you are visiting and activities you would be partaking in.

 

DOES BROTHER AND TRAVELHOOD ACCEPT CREDIT CARDS?

Currently we don’t take credit cards payment. Kindly arrange your payment via Bank Transfer only.

 

CAN YOU BOOK CORPORATE TRAVEL THROUGH BROTHER AND TRAVELHOOD?

Yes you can. We have been creating wide range of tour products:

> Tour program / package in single / multiple destinations

> Day trips (adventure, cultural, village-style, immersion with locals, family fun activities)

> Customized experience for independent travelers

> Outing suitable for schools and corporations

 

For us at Brother and Travelhood, it’s all about helping you motivate, communicate, thank and reward. Our aim is simple. We want to create life-enhancing, memorable and enriching experiences solely through the medium of travel.

DOES BROTHER AND TRAVELHOOD HAVE FAMILY TRIPS? 

Brother and Travelhood offers a wide range of Family Adventures. The minimum age (for Family trips) varies depending on destination, and Brother and Travelhood has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. Please check our product page for full details and FAQs associated with our Family Adventures. Else kindly contact your Trip Designer to find out more regarding any related Family Trip.

  

TRIP RELATED FAQS

CAN I OPT OUT OF CERTAIN ACTIVITIES IF I WANT TO?
Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by Brother and Travelhood.

I HAVE SPECIAL DIETARY REQUIREMENTS – WILL THEY BE CATERED FOR?

We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your Trip Designer. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.

WHAT WILL THE FOOD BE LIKE ON MY TRIP?

Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.

ARE THERE WESTERN TOILETS AVAILABLE?
Some trips have regular access to western toilets while others don’t – it just depends on the areas you’re travelling in. As a general rule, the more remote the place the less likely you are to find western bathroom facilities.

WILL I BE ABLE TO DO ANY LAUNDRY?
Along the way there are usually chances to do laundry, either through your hotel or using local services. Your Trip Designer will be able to let you know once you are on the trip.

HOW CAN FRIENDS AND FAMILY CONTACT YOU?
If family and friends are unable to contact you in an emergency through email or phone, they can contact Brother and Travelhood directly. Emergency contact details (for your destination) are listed in your Trip Notes, or they can contact our office address and contact as detailed in our website, who can pass on a message if required.

WILL MY MOBILE WORK?
We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).

WILL I GET INTERNET COVERAGE?
Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.

WILL I BE ABLE TO CHARGE MY ELECTRICAL APPLIANCES?
In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.

IS TIPPING COMMONPLACE IN OTHER PARTS OF THE WORLD? 

Yes, in most places tipping is expected. At your welcome meeting, ask your Trip Designer about the local custom and advice on how much is recommended at restaurants or with local guides.

At the end of your trip, if you’re happy with the service you received, providing a tip for the Ground Handler – though not compulsory – is appropriate. While it may not be customary to you, it’s of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Brother and Travelhood destinations.